🔁 400 – Session Invalid Error (while connecting your Instagram account)
Cause: This usually happens due to expired or throttled Instagram sessions.
Fix:
- Wait and retry after 1 hour
- If it still doesn’t work, try again after 3 hours
- In rare cases, wait up to 6 hours for the session to reset
📱 Profile doesn't exist error (iPhone-Specific) (while connecting your Instagram account)
Issue: iPhones sometimes block redirection during Instagram connection.
Fix:
- Uninstall the Instagram app from your iPhone
- Return to SuperProfile and attempt to connect again (it will open via Safari/Chrome)
- After a successful connection, reinstall the Instagram app
⏳ Still stuck? Wait 1–6 hours and retry - session-level throttling might be in play.
🚫 AutoDM Not Sending Messages
Cause: A required Instagram permission is disabled.
Fix:
- Open the Instagram app
- Go to:
Settings > Messages and Story Replies > Message Requests - Enable “Allow Access to Messages” under Connected Tools
⚠️ Without this, AutoDM cannot send messages on your behalf.
🔗 CTAs Not Clickable (Especially on Android Devices)
Issue: Links (like Google Drive) in AutoDMs aren't opening on certain phones (e.g. OnePlus).
Fix:
- Use SuperProfile’s Superlinks feature to shorten the URL - this improves link compatibility and click-through rates.
📌 Note: Instagram’s in-app browser often restricts clickable elements like buttons or links. This is a platform limitation.
📸 Stories Not Showing in AutoDM Setup
Cause: AutoDM only supports original stories - not shared or reposted content.
Fix:
- Make sure the story you want to use was posted by you originally
- Reposts from other accounts won’t appear in setup options
⏱️ Delay in Comment Replies
Cause: Meta rate-limits comment replies to prevent spam.
Fix:
No action needed. AutoDM queues replies and sends them slowly to comply with Meta’s rules.
🔌 Instagram account got disconnected from AutoDM
Possible Reasons:
- You changed your Instagram password
- You revoked SuperProfile access from Instagram settings
Fix:
- Reconnect your Instagram account via the SuperProfile dashboard
🔔 We send an automated email to notify you whenever your Instagram account is disconnected with AutoDM.
🆕 You Changed Your Instagram Username
Issue: AutoDM follow-checks and other features may stop working.
Fix:
- Go to your AutoDM dashboard on SuperProfile
- This will refresh your username and restore full functionality
🟢 You Shared a Post with “Close Friends”
Issue: AutoDM will not trigger on Close Friends-only content.
Cause: Meta restricts automation tools from accessing Close Friends stories or posts.
Fix:
Share posts with All Followers or a Public audience to enable AutoDM.
🤖 Using Multiple Automation Tools
Issue: AutoDM messages aren’t being sent consistently.
Cause: Webhook conflicts with other automation tools (e.g., ManyChat, MobileMonkey)
Fix:
- Disconnect other tools before using AutoDM
- Running multiple tools can also increase the risk of being flagged by Meta
Still Facing Issues?
Contact our support team directly from your SuperProfile dashboard, we’re here to help.