What Should I Do If My KYC Is Not Complete?
Completing KYC (Know Your Customer) is required to start selling on SuperProfile and receive payments. KYC helps verify your identity, keeps your account secure, and unlocks platform features.
Once you submit your KYC request, the system automatically evaluates your details. In most cases, verification is completed within a few minutes if all information is correct.
Why Is KYC Required?
KYC is required to:
- Verify your identity.
- Enable selling and payment collection on the platform.
- Ensure secure transactions.
- Receive payouts without issues.
KYC verification includes identity verification using your Aadhaar, PAN card, selfie verification, and bank details.
What Happens After Submitting KYC?
If Your KYC Is Approved
Once your KYC is successfully verified, you can continue setting up your products and start selling on SuperProfile.
If Your KYC Is Rejected
If the system finds any mismatch or issue during verification, your KYC request will be rejected, and you will need to resubmit your details.
Common reasons for rejection include:
- Name mismatch between Aadhaar and PAN card.
- Incorrect PAN details.
- Blurry or unclear document images.
- Incorrect bank details.
- Bank account details not matching your identity documents.
Your PAN details should match your Aadhaar details, and the uploaded PAN image should be clear and readable.
How to Fix a Rejected KYC?
If your KYC is rejected:
- Open your SuperProfile account.
- Go to the Payments Tab KYC section.
- Click "Fix Now".
- Review the rejection reason.
- Correct the required information.
- Upload the updated documents.
- Submit your KYC again.
Tips to Complete KYC Successfully
To avoid rejection:
- Make sure your name matches exactly on Aadhaar and PAN.
- Upload clear and visible document images.
- Ensure your selfie verification is clear and your face is visible while holding your PAN card.
- Add correct bank details matching your verified identity.
- Check all details before submitting.
Frequently Asked Questions
How long does KYC verification take?
KYC is usually processed within a few minutes if all submitted details are correct. If any issue is detected, the system will ask you to correct and resubmit the information.
Can I sell products without completing KYC?
No. KYC completion is required before you can fully use selling and payment features on the platform.
What should I do if my KYC keeps getting rejected?
Check the rejection reason carefully, update the required details, and resubmit your KYC. If you still face issues, contact SuperProfile support with your KYC details and error screenshot.