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AI-first customer support

Support that resolves itself.

Your customers get an instant, accurate answer — from an AI grounded in your help center, under your brand. Your team gets a beautiful inbox for everything that deserves a human.

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No card. No sales call. Live before your coffee cools.

Customer zero: SuperProfile — Iris runs support for thousands of creators, every dayBuilt on itself — Iris’s own support and onboarding run on IrisSilent when unsure — grounded answers only, never invented ones

The inbox your team actually enjoys at 9 AM — and doesn’t need at 2 AM.

Why it compounds

Every conversation makes the next one cheaper.

1A customer askschat or email, any hour
2Iris answersfrom your articles, instantly
3Gaps surfacewhat it couldn’t answer, ranked
4You write onceone article closes the gap
∞Answered foreverdeflection climbs every week

The platform

Everything support needs. Nothing it doesn’t.

Sixteen pieces engineered as one — the AI gets smarter with every article, asks you about what it can’t answer, and the inbox gets quieter with every resolution.

AI AgentAnswers from your help center. Silent when unsure.Train your AITone, guidance, pinned answers. Rehearsed, versioned.Self-TrainingIt asks what it doesn’t know. You answer once.Agent ManagerProposes every change as a diff. Never acts alone.Shared InboxChat + email, keyboard-fast, SLAs and macros.EmailSend from your own domain. DKIM in minutes.SlackHandoffs land where your team already works. Reply from the thread.Help CenterHosted on help.yourdomain.com. Teaches the AI.ChecklistsOnboarding that lives inside your product.WorkflowsQualify and route before anyone answers.CopilotDrafts and rewrites, grounded in your docs.InsightsEvery question the AI couldn’t answer, ranked.ReportsDeflection, response times, CX — on one screen.Daily BriefYour AI reports on itself every morning — and reads its own past reports.WhitelabelYour logo, colors and domains. Everywhere.Make It Yours200 rooms, 8 materials, 4 desks — your inbox, your way.ProactiveStart the conversation at the exact right moment.TicketsThe hard ones get a number and an SLA.

Whitelabel

Your brand, not ours.

Iris disappears behind your business — your colors, your logo, your tone, your domain. Your customers only ever see you. Agencies run a workspace per client.

Your colorsYour logoYour voicehelp.yourdomain.comsupport@yourdomain.com

Getting started

Live before your coffee cools.

  1. Create your workspace

    Name it, set a password, done. No sales call, no credit card.

  2. Paste one snippet

    Two script tags on your site and the messenger is live — chat lands in your inbox instantly.

  3. Teach it once, resolve forever

    Write a few help articles and the AI starts answering for you. Watch resolutions climb in Reports.

index.html
<!-- Iris — live chat + AI support -->
<script>
  window.IrisSettings = { appId: 'iris_your_app_id' };
</script>
<script async src="https://iris-widget.pages.dev/loader.js"></script>

From the teams using it

We use it before you do.

“We built Iris because support tools made us choose between fast for customers and sane for the team. Now SuperProfile’s support runs on it end to end — the AI takes the night shift, the inbox stays quiet, and every unanswered question becomes an article by morning.”
Team Cosmofeedmaker of Iris · customer zero
“The 2 AM question gets answered at 2:00, not 9:15.”
SuperProfile supporton the AI agent
“Knowledge gaps turned our help center from a chore into a scoreboard.”
SuperProfile opson Insights

Questions

Asked and answered.

Is Iris really whitelabel?

Yes — end to end. The messenger carries your logo and colors, help articles live on help.yourdomain.com, and support email sends from your own domain with DKIM. Your customers only ever see your brand.

How does the AI know what to say?

It answers only from the help articles you publish. When it isn’t confident, it stays silent and hands the conversation to your team — and logs the question as a knowledge gap so you can write the missing article. It never invents policies or prices.

Which channels are supported today?

Live chat (the messenger) and email are live. WhatsApp, Instagram and Messenger are on the roadmap — the inbox is built so new channels drop into the same list, same rules, same reports.

Can I move from Intercom or Zendesk?

Yes. Connect your account with an API token and Iris imports your help-center articles as drafts — review, publish, and the AI starts answering from them. Most teams move in an afternoon.

What about onboarding my users, not just support?

That’s Checklists — define steps in Iris, embed the checklist anywhere in your product with one line, and complete steps from your own code when users actually do the thing. Iris runs its own onboarding on it.

Is my data isolated from other workspaces?

Strictly. Every workspace’s conversations, contacts and articles are scoped at the retrieval layer, and the AI for your workspace can only ever read your published articles. Isolation is enforced server-side, not by settings.

What does it cost?

Free to start — 2 seats and 200 conversations a month, no card. Paid plans start at ₹2,000/seat/month with pooled AI credits; AI answers work out to about ₹0.85 each. Full details on the pricing page.

Do you have an API for developers?

Yes — a snippet for the messenger, an identify call with HMAC verification, inline checklist embeds, programmatic step completion (client and server-to-server), and webhooks are on the way.

Give every customer an instant answer.

Your workspace takes about a minute to create. The first resolved conversation usually takes less.

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