Resolve
AI Agent
The first reply your customers get: accurate, sourced from your own articles, delivered in seconds.
What it is
The Iris AI Agent answers new conversations the moment they arrive, using only what you’ve published in your help center. Every answer is grounded in a real article — with a “Read more” link back to the source — so it can’t improvise your policies.
When it isn’t confident, it says nothing at all. The question waits for your team like any other conversation, and gets logged as a knowledge gap so you can close it for good with one article.
How you’d use it
D2C brand
“Where’s my order?”, size guides, return windows — publish your shipping and returns policies once, and the agent works the 2 a.m. shift you were never going to staff.
Course creator
“How do I access the course after paying?” arrives fifty times every launch week. One article answers it forever — including the launch you’re asleep for.
SaaS team
Setup and how-to questions resolve from the docs before they ever interrupt engineering. The hard, account-specific ones still reach a human — with the easy ones already gone.
Support lead
Any thread that needs a human touch is one click away: pause the AI on that conversation, handle it yourself, hand it back when you’re done.
Get more out of it
Seed it from your last 20 tickets
Before you turn the AI on, write your 20 most-asked questions as articles. That single afternoon of writing is the difference between an agent that resolves from day one and one that mostly stays quiet.
One question per article
The agent answers from whole articles, so ten short, focused articles beat one giant FAQ page. If a title needs the word “and”, it’s two articles.
Write titles the way customers type
“How do I change my billing email?” matches real questions far better than “Billing settings”. Steal phrasing directly from your inbox.
Check the gap list weekly
Every question the AI stayed silent on is logged and ranked by how often it’s asked. Write the top three each week and watch your resolution rate compound.
Treat the silence as a feature
Resist padding your help center with speculative answers just to raise coverage. A wrong AI answer costs more trust than a short human wait — the agent is designed to know when to stop.
Put your help center on the night shift.
Your workspace takes about a minute to create — no sales call, no credit card.