Features
Everything a support team needs. Nothing it doesn’t.
Seventeen features, one system. The AI answers from the help center you write — and asks you about what it can’t — the inbox stays quiet as it learns, and every surface wears your brand — not ours.
Daily Brief
Your AI writes an honest report about itself every morning — and reads its own past reports to spot the patterns.
Explore →AI Agent
Answers customers instantly from your own help center — and stays silent when it isn’t sure.
Explore →Train your AI
Shape how your AI sounds, what it knows, and where it stops — by filling in a form, or just telling it.
Explore →Self-Training
Your AI asks you what it doesn’t know — answer once, typed or spoken, and that question is never missed again.
Explore →Agent Manager
An agent with permissions, not a chatbot with settings — it sees your setup, proposes diffs, and never acts without your say-so.
Explore →Shared Inbox
Chat and email in one fast queue — assignment, snooze, macros, saved views, all keyboard-first.
Explore →Email Channel
Send from support@yourdomain — DKIM-verified — and pull your existing address in with one forward.
Explore →Hosted Help Center
Publish articles to a public, SEO-indexable site on help.yourdomain.com — and every article teaches your AI.
Explore →Agent Copilot
Drafts, rewrites and summaries beside the composer — grounded in your knowledge base, sent only by you.
Explore →Insights & Knowledge Gaps
See exactly which questions your AI couldn’t answer — ranked by frequency — and close each one with one click.
Explore →Reports
Funnel, deflection, response times and CX — the whole operation on one scrolling page.
Explore →Whitelabel & Branding
Your logo, your colors, your domains — on the widget, the help center and every email. Iris disappears.
Explore →Make It Yours
A library of 200 rooms, 8 materials, 4 desks, animated scenes and 4 navigation styles — every agent designs their own inbox, synced across devices.
Explore →Proactive Messages
Rules that start conversations — greet the right visitor on the right page, before they ask.
Explore →Tickets
When a chat becomes an issue: numbered, prioritized, SLA-tracked — and email-native from day one.
Explore →Checklists
Guided onboarding with per-user progress — in the messenger, in the inbox, or embedded inline anywhere in your product.
Explore →Workflows
Pre-chat flows that collect, branch, and route — every conversation arrives qualified before anyone answers.
Explore →Team & Security
Per-device sessions, sign-out-everywhere, instant revocation and a workspace audit trail — the boring security a support tool owes you.
Explore →Slack
Handoffs land in the channels your team already watches — and a reply goes back to the customer without leaving the thread.
Explore →Pick one feature. The rest come with it.
Your workspace takes about a minute to create — no sales call, no credit card.